Privacy Policy

Effective Date: [26-06-2025]

At Rate to Rate, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, place an order, or interact with our brand.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, phone number, delivery address, email address (if provided).
Order Details: Products ordered, quantity, payment method, and delivery preferences.
Device & Usage Info: IP address, browser type, and basic analytics for website improvement (non-identifiable).

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate updates about your purchase or delivery
Respond to inquiries or customer service requests
Improve our services, products, and website experience
Send promotional messages (only if you've opted in)

We do not sell, rent, or trade your information to third parties.

3. Information Sharing

We only share your data with:

Delivery partners (to fulfill your order)
Payment processors (for online transactions, if used)
Legal authorities if required to comply with law enforcement or legal obligations

All shared data is limited to what is necessary to complete the service.

4. Data Security

We use secure methods to protect your information from unauthorized access, misuse, or alteration. However, no online system is 100% secure, and we encourage you to use strong passwords and stay alert to phishing attempts.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt-out of marketing communications at any time

To request any of these, contact us directly via WhatsApp or email.

6. Cookies

We may use cookies to enhance your browsing experience. These help us understand site usage and improve our services. You can disable cookies in your browser settings at any time.

7. Third-Party Links

Our website may contain links to external sites (like Instagram). We are not responsible for the privacy practices or content on those platforms.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.